Birdeye review: our take
Birdeye is a multi-location contract: reviews, listings, AI search visibility, social publishing and front-desk messaging, sold together to brands in healthcare, dental, auto, real estate and retail. Its Listings agent pushes approved fixes to Google, Facebook, Apple, Yelp and Bing profiles at every location, and AI Search reports share of voice and citations per location across ChatGPT, Gemini, Perplexity, Claude, Grok and Google AI Overviews.
There is no published price. The pricing page is a sales form keyed to the number of locations, so a single small business cannot size it up first, and keyword research or site audits are outside its scope. Synup's Solo plan is $49 a month for one location with a 14-day trial. Localo also starts at $49, for one Business Profile.
What Birdeye does
Birdeye collects reviews from multiple sites into one inbox, sends review requests by SMS and email, and drafts or auto-posts replies in the brand voice. Its Listings agent scans business profiles on Google, Facebook, Apple, Yelp and Bing for wrong hours, addresses, phones and missing descriptions and pushes approved fixes to every location. AI Search tracks visibility score, share of voice, citations and accuracy of business info per brand and per location across ChatGPT, Gemini, Perplexity, Claude, Grok and Google AI Overviews, then ranks fixes such as listing edits and generated FAQ or blog pages. The same platform adds social publishing, surveys, ticketing, appointments and chat, grouped into three "AI coworkers" (Jay, Myna, Robin).
Who Birdeye is for
Best for
- multi-location brands (healthcare, dental, auto, real estate, retail) that want reviews, listings and AI search in one contract
- operations teams that also need patient/customer messaging and appointments, not only marketing
Not for
- a single small business wanting a published self-serve price: pricing is only given after a sales form
- classic SEO work such as keyword research, site audits or backlink analysis
Birdeye features
- F1Review monitoring, AI review responses and review requests by SMS/email
- F2Listings Optimization agent for Google, Facebook, Apple, Yelp and Bing
- F3AI Search visibility, share of voice and citations per location
- F4Social publishing across locations
- F5Surveys, ticketing and competitor insights
- F6Appointments, reminders and front-desk messaging (voice, email, text)
- F7Integrations with PMS/EHR systems and a Birdeye MCP
Birdeye pricing and plans (2026)
The vendor does not publish plan prices.
Prices as listed by the vendor, before tax; they change, so check the pricing page before you buy.
Birdeye interface
Birdeye FAQ
- What are the alternatives to Birdeye?
- Tools that cover the same jobs include Yext, Localo, Synup, BrightLocal.